learning diary

Period 2:

– reflection, writing and assignments on team-leading and an efficient and flexible work schedule and developing sales and customer service processes.

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ability to plan and implement and efficient and flexible work schedule according to current legislation and collective labor agreements, ensuring the profitability of the company

Ability to proactively anticipate and develop customer-driven accommodation and restaurant operations
– student has an insight to the role and challenges of supervising, analyzing and developing accommodation and restaurant sales and customer service processes
– student has a understanding of marketing and sales in the hospitality industry and is able to put these skills to practical use
– can analyze customer relationships from the point of service development

Finally:

Self-evaluation and conclusion

– evaluation and reflection on your personal learning during the course. In what ways has the learning been valuable for my professional development? What were my personal gains and pains? What could have been done differently?

* Take into account these ability to plan and implement and efficient and flexible work schedule according to current legislation and collective labor agreements, ensuring the profitability of the company

Ability to proactively anticipate and develop customer-driven accommodation and restaurant operations
– student has an insight to the role and challenges of supervising, analyzing and developing accommodation and restaurant sales and customer service processes
– student has a understanding of marketing and sales in the hospitality industry and is able to put these skills to practical use
– can analyze customer relationships from the point of service development

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