Chapter 9, Training

Training when designed and delivered properly, can improve the overall effectiveness of an organization in three ways. Describe these three ways

Training is a planned effort by a company to help employees learn job-related knowledge, skills, and attitudes. The common element that defines training is that employees go through a structured experience that helps them to learn something they can use to improve their performance at work. Describe what we mean by:

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What is the key focus of training for a company pursuing a differentiation strategy?

What is the key focus of training for a company pursuing a cost leadership strategy?

How does training differ between companies that pursue an internal versus an external labor orientation?

What are three benefits an organization can gain from training its employees?

To achieve these three benefits, training must result in learning and transfer of training. What is meant by a transfer of training?

List and describe the six factors involved with managing training as a partnership among employees, their managers, and HR professionals.

The systematic process of developing training has 3 components. List them and describe their purpose.

What are the key differences between proactive and reactive needs assessment approaches?

What is the difference between learning objective and organizational objectives related to training?

What are the 3 components of effective learning objectives?

Give 4 examples of organizational objectives.

What are the strengths and weaknesses associated with the following training methods: presentation, discovery, simulation, and behavior modeling?
Training Method Strengths Weaknesses
Behavior Modeling

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