Problem Statement

Now that you have a firm understanding of the five elements of developing a problem statement, as well as the four possible failure modes, you are required to draft your own problem statement.

Your statement should relate to the organization, and one of the process design issues, that you have identified and discussed throughout the first part of this program.

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· It references something the organization cares about and connects that element to a clear and specific goal;

· It contains a clear articulation of the gap between the current state and the goal (be sure to identify your goal);

· The key variables — the target, the current state, and the gap — are quantifiable (i.e., currency, number, time, etc.);

· It is as neutral as possible concerning possible diagnoses or solutions; and

· It is sufficiently small in scope that you can tackle it quickly.

Develop your problem statement with the prescribed reading in mind, using the above five elements to guide you.

Your problem statement should be as clear and succinct as possible, and should not total more than 80 words in length.

A good problem statement has five basic elements: • It references something the organization cares about and connects that element to a clear and specific goal; • it contains a clear articulation of the gap between the current state and the goal; • the key variables — the target, the current state, and the gap — are quantifiable; • it is as neutral as possible concerning possible diagnoses or solutions; and • it is sufficiently small in scope that you can tackle it quickly.

Stay Away from the following Four Common Mistakes:
. Failing to Formulate the Problem

Problem Statement as Diagnosis or Solution

Lack of a Clear Gap

. The Problem Is Too Big

Would like to our problem to be is: Improving our logistics department to have higher percentage of on time deliveries.

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